Refund Policy

This Refund Policy covers premium coupon books bought from Little Promises, operated by Little Promises. Premium is a one-time charge per gift; there is no subscription to cancel.

Digital goods & immediate delivery

A premium gift is a digital product that becomes available as soon as your payment is completed. Before checkout we ask you to consent to that immediate delivery and to acknowledge that you thereby lose your 14-day right to cancel. That consent is the reason the cancellation right does not apply to a gift already delivered — without it you would keep the full 14 days. Nothing in this policy limits rights that cannot legally be waived, and it does not affect your rights if a gift is faulty, is not as described, or never arrives.

When we’ll refund you

We will refund the one-time premium fee if:

• you were charged more than once for the same gift, or charged in error;
• a technical fault on our side stopped the premium gift from being created or opened, and we cannot fix it; or
• you request a refund within 14 days of purchase and the recipient has not opened or redeemed the premium gift.

Once a recipient has opened or redeemed a gift, the premium product has been delivered and used, so it is generally non-refundable except where this policy or the law requires otherwise.

What happens when we refund you

A refunded premium gift stops working. The secret link closes and the recipient can no longer open or redeem the book, because the premium features are what the payment was for. This is why we only offer a refund while the recipient has not yet opened or redeemed it — so that a refund never takes something away from someone who has already started using it.

If you have changed your mind after a recipient has begun redeeming, contact us anyway and we will work it out with you. A printed book is never revoked — see below.

Printed books

A printed hardback ($44.99, postage included) is a physical product, made to order and posted to you. It is printed and bound specifically for you, carrying your recipient’s name and the promises you wrote.

Because each book is personalised in this way, the 14-day right to change your mind does not apply once printing has begun — this is the exception for goods made to your specification or clearly personalised. We tell you this before you pay, and you confirm it at checkout.

That exception is limited, and these rights remain:

• if your book arrives damaged, misprinted or incomplete, we will reprint it or refund you in full — send us a photograph and we will not ask you to return it;
• if your book never arrives, we will reprint or refund. The risk of loss in the post is ours, not yours, until the parcel reaches you;
• if you contact us before printing has begun, we will cancel and refund in full.

We despatch within 10 days. Delivery time after that depends on the destination. Nothing here limits rights that cannot legally be waived.

How to request a refund

Email hello@littlepromises.shop with the gift’s secret code and your Stripe receipt or payment email. We aim to respond within 5 business days. Approved refunds are returned to your original payment method via Stripe and may take a few business days to appear.

Don’t recognise a charge? On your card statement this purchase appears as LITTLE PROMISES, which is the business behind Little Promises. Email us before opening a dispute — we can almost always sort it out faster than your bank can.

Chargebacks

If something went wrong, please contact us first — we can usually sort it out faster than a bank dispute. Filing a chargeback without contacting us may delay resolution.

Related

This policy forms part of our Terms of Service. For how we handle your information, see our Privacy Policy.

Contact

Questions about a payment or refund? Email hello@littlepromises.shop.